🇮🇱 We remember about Israeli shipments. New Flippers for Israeli customers are already in Hong Kong. We are waiting for the old shipments to return back. Please ignore "Confiscated by Customs" tracking updates, they are incorrect. We will reach out to you as soon as we receive parcels back and prepare the new shipments.
22 Sep 16:16
🇷🇺 Joom Logistics довезли тестовую партию (300 заказов) до РФ несколько дней назад, сейчас она находится на таможне. Как только партия успешно пройдёт таможню и будет передана Почте России, таким же способом отправим все остальные заказы. Треки будут обновлены после прохождения таможни. Надеемся, что это произойдёт в ближайшие дни.
19 Sep 15:51
🇺🇦 The warehouse started packing Ukrainian orders. All Ukrainian customers received tracking numbers. We will notify here additionally when the orders get shipped out from the warehouse.
19 Sep 15:09
🇺🇦 The deadline for address changes has passed. We locked the list of orders and are preparing the shipment now.
13 Sep 15:51
🇷🇺 300 тестовых посылок уже переданы Почте России и направляются в страну для прохождения таможни. Когда таможня будет успешно пройдена, поедут остальные 4500 посылок. Пока рассчитываем, что это произойдёт на следующей неделе.
13 Sep 11:54
🇺🇸 US orders have finally cleared customs, and will be handed over for delivery soon!
13 Sep 10:09
🇪🇺 EU orders have been handed over to couriers for last mile delivery. Please note that it might take several days for your tracking information to update while these orders are being processed by the couriers.
09 Sep 14:27
🇪🇺 EU orders have been released from customs, and will be handed over to couriers for delivery in the coming days.
08 Sep 13:11
🇺🇦 We are preparing to ship Ukrainian orders. Today you should've received an email from email@example.com mentioning your current address we have on file. If it's incorrect, please reply to that letter with the new full address, including local phone number. You can do this before September 12th.
05 Sep 17:50
🇪🇺 🇺🇸 EU and US orders are currently undergoing customs clearance. You will see an update on your tracking information once these orders have passed through customs, and have been collected by the last mile courier.
05 Sep 14:59
🇪🇺 🇺🇸 Unfortunately, both EU and US flights are experiencing delays as we have had to rebook flights due to a payload problem. Luckily, these delays are not severe, and we should see these shipments arriving to customs soon.
🌐 Orders that are going to countries that were not previously mentioned are being shipped directly to the customer as they finish packing, if you haven't received an update yet it means your order will be packed and shipped to you very soon!
31 Aug 16:57
🇷🇺 Мы готовимся отправлять посылки в Россию с помощью нового логистического партнёра. Трек-номера сгенерированы и в ближайшие дни будут постепенно отправлены всем получателям. Пока склад переклеивает этикетки на новые, мы готовим подробное письмо со всей информацией о доставке. Пожалуйста, воздержитесь от вопросов агентам поддержки. Письмо, которое вы получите на днях, ответит на все вопросы. Спасибо за терпение 🧡
31 Aug 16:38
🇬🇧 UK orders have cleared customs, and are now being handed over for last mile delivery.
🇪🇺 The first freight transport flight containing EU orders has arrived at its destination, and the second leg of the flight is planned for departure soon.
30 Aug 18:11
🇬🇧 UK orders have arrived to the country, and are currently undergoing customs clearance. We do not have any estimations on when they will clear customs.
🇪🇺 🇺🇸 EU and US orders are waiting for their freight transport flights, which are planned to depart soon. For US customers, please note that your current tracking status is not accurate as your order is not actually in Smyrna, TN. This is a standard message for electronically declared packages, and you will see this update once these orders go through customs.
29 Aug 12:28
🇪🇺 🇬🇧 🇺🇸 Shipping labels have been purchased, which means tracking numbers have been sent out! Please note that your orders are currently being packed and prepared for shipment and have not actually been shipped yet, so it can take a while before you see any updates in your tracking information. We recommend using Parcelsapp to track your order for the most accurate tracking updates.
23 Aug 15:44
🇪🇺🇬🇧 Due to a mistake in logistics handling, all EU and UK tracking links are currently showing that these orders were cancelled. Please note that your order has not actually been cancelled, and will be shipped out normally as scheduled. New tracking numbers will be sent out soon.
15 Aug 15:26
📉 Since the pick up of the Russian batch is taking longer than expected, we updated the “shipped” counter above to reflect the actual situation.
09 Aug 23:11
🇷🇺 Пока мы убеждаемся, что все отправленные вами ПД были корректно обработаны СДЭКом, продолжается подготовка необходимых таможенных документов. Ничего нового сказать пока не можем.
🇧🇾 We probably found a way to ship to Belarus, and if everything goes fine, your order will be shipped in a week or two.
09 Aug 17:40
🇧🇾 It turns out our logistics partner can't ship to Belarus at all for the same well-known reason they don't ship to Russia. The only difference is that we found out about it at the last moment, a couple of days ago, when all 111 shipping labels got rejected. Rest assured, we are actively looking for a solution and will post here if anything changes. We are sorry for this :(
🇺🇦 Right now, we are making arrangements with a Ukrainian company to transport a batch of Flippers to Ukraine and deliver them to addresses. So far, it's just a negotiation, but we are optimistic. As soon as we know something specific, we will let you know here.
28 Jul 19:11
🇪🇺 54% of all EU orders have been delivered. We wish it was faster, but last mile shipping is out of our control. However, we keep pushing our logistics partner to make sure there are no extra delays.
🇷🇺 СДЭК занимается ручной обработкой присланных вами паспортных данных и просит на это ещё несколько дней. Параллельно готовим бумаги для таможни. Напишем здесь, когда что-нибудь прояснится.
🌎 We shipped all RoW orders except Belarus (please wait for additional announcements) and ~50 orders that require manual error correction. 🥳
27 Jul 16:10
🇪🇺 Thursday morning we were informed by our logistics partner that there was an issue with data transfer of EU Wave 1 orders, which resulted in last mile couriers being unable to process all shipments properly. This has since been resolved, and EU Wave 1 orders are now correctly being handed over for last mile delivery.
22 Jul 16:43
🇪🇺 EU2 has cleared customs. It will be handed over to last mile couriers in a couple of days.
🇷🇺 Кажется, СДЭК придумал способ привезти груз в РФ. Как только всё подтвердится и будет известна дата рейса, обязательно опубликуем здесь.
🌎 25% of RoW orders now have tracking numbers and are being packed. The rest will follow in a couple of days.
18 Jul 19:06
🇪🇺 EU1 has been handed over to last mile couriers yesterday. EU2 is in Amsterdam and is undergoing customs clearance.
🇷🇺 Всё ещё ждём решения по перевозке от СДЭКа. Выданные трек-номера в любом случае актуальны, перевозка внутри РФ будет организована СДЭКом. Текущий статус «Создана накладная» — это нормально, потому что груз ещё в Гонконге. Если на этой странице нет более новой информации, значит у нас её нет в принципе.
🌎 We need some time to prepare shipping labels, so we expect to start shipping RoW on Monday. You will get tracking numbers soon.
15 Jul 14:14
🇪🇺 EU: First half has been released from customs and will be handed over to last mile courier soon. Arrival of the second half to Amsterdam is delayed to July 14th due to cargo flight cancellation.
🇺🇸 US: Customs passed, 50% delivered
🇷🇺 RU: Упаковка российских заказов завершена. Из-за санкций у СДЭКа трудности с организацией рейса из Гонконга в Россию. Как только будет найден способ доставить груз, оповестим дополнительно.
12 Jul 17:38
🇪🇺 EU: First half is in the Netherlands, undergoing customs clearance. Second half is packed, will be in the Netherlands on July 11th.
🇺🇸 US: Undergoing customs clearance. Longer than usual because of the holiday.
🇷🇺 RU: Все трек-номера выданы, заказы упаковываются. Ожидаем закончить упаковку к 13 июля.
🌎 Rest of the world: Will start packing and shipping after July 13th.
07 Jul 14:03
🇬🇧 UK batch is in London and has already been released by customs! Packages are being handed over to the last mile courier right now. Expect tracking updates this week.
🇪🇺 The first half of the EU batch is packed and is awaiting flight. Expected departure for it is on July 2nd. The second half of the EU batch is currently being packed.
🇺🇸 The US batch is packed and is awaiting flight. Expected departure is on July 2nd.
🇷🇺 Заказы в Россию постепенно загружаются в СДЭК. На этой неделе вы получите SMS с просьбой предоставить паспортные данные. Пожалуйста, сделайте это, это необходимо для прохождения таможни.
We will post more ETAs as soon as we get them from the logistics partner.
29 Jun 18:11
🇬🇧 Our warehouse finished packing the UK batch. We booked a flight that leaves Hong Kong this Friday and lands at Heathrow on Sunday (after a layover in Tokyo). Will keep you updated about the customs next week.
🇪🇺 Due to errors in some addresses that require manual fixing, we now expect to finish packing the first half of the EU batch on June 28th. Good news: a truck loaded with Flippers for the second half of the EU batch is on its way to Hong Kong.
🇷🇺 Русские дельфины готовы и вместе с европейскими отправляются в Гонконг.
23 Jun 11:01
🇷🇺 Кикстартер-бэкеры с российскими адресами получили предупреждение о блокировке адресов. 27-го июня адреса будут заблокированы, за 48 часов предупредим ещё раз. Предзаказавшие в нашем магазине этих писем не получают, это норма. Все предзаказы тоже будут отправлены в этой партии.
20 Jun 11:06
📦 We have received the packing completion estimations from the warehouse: - 🇬🇧 June 20th - 🇪🇺 June 23th (first part of the batch) - 🇺🇸 June 28th
After warehouse workers finish packing, we will book a cargo flight for your dolphins and update you here. We ship a batch as soon as it's packed. For example, we won't wait for EU to finish packing to ship UK.
17 Jun 10:46
🇷🇺 Прямо сейчас производятся устройства для отправки в Россию. Ихотгрузка на склад ожидается на последней неделе июня. Примерно тогда же будут заблокированы адреса у бэкеров с Кикстартера. Когда партия будет отгружена, мы сообщим здесь.
16 Jun 17:43
🇪🇺 Additional clarification regarding the EU/UK batch. We divided the batch into two halves. The first half (UK + part of EU) is being packed in the warehouse (as mentioned before). The remainder will be handed over to the warehouse next week.
16 Jun 17:38
🇺🇸 There was a limited stock of Flippers available for the United States. Devices for these orders are also already in the warehouse, together with the EU/UK batch. Right now batches are being packed in the following order: UK->EU->US. We will publish ETAs for this as soon as we get them from the warehouse.
16 Jun 17:34
🚚 The EU/UK batch production and quality control have been finished. Dolphins were loaded into the truck and are currently on their way from the Chinese factory to the Hong Kong warehouse. We expect them to arrive in the warehouse by Monday, where we'll start packing them into individual parcels.
10 Jun 09:04
🇪🇺 We have started preparing the EU/UK batch. European Kickstarter backers received email reminders from BackerKit since we are locking the addresses next Friday. Both Kickstarter pledges and pre-orders will be shipped in this batch.
03 Jun 11:33
🇦🇺 FINALLY, Australian Customs finished processing the batch and released it. Flippers will start reaching Australian customers this week.
23 May 16:31
🎉 The long-awaited blog update is finally out! Read now: 23,000 Devices Shipped! Updated shipping schedule is also there.
13 May 15:08
🙂 Good news: we delivered 96% of Canadian orders, American Wave3 batch is already in the US and passed the customs, the numbers above are not broken anymore. We are planning to publish the long-awaited blog update about the next batches tomorrow.
🙁 Not so good news: Australian batch is STILL under customs, it's been 20 days. I wish we could speed this up, but everything is fine from our side...
12 May 15:26
👌 I'll be short. Wave2-CA: 55% delivered. Wave2-AU: still under customs. Wave3: will land in the US on May 9th. Next batches: waiting for the ETAs from the factories to post an update on the blog. Numbers above: stuck because of the API outage, the real delivered number is over 9000!
06 May 09:48
🕑 While both Wave2-AU and Wave2-CA dolphins slowly swim through the customs, I have an update about the Wave3 batch. Warehouse workers reported that they expect to finish packing by May 6th. We also plan to post a new blog update next week regarding the coming waves, such as the EU.
29 Apr 11:49
🤯 A lot of news for today! The Wave2-AU batch is still undergoing Australian customs clearance. The Wave2-CA batch has just landed in Toronto. We also started packing 8154 orders for the Wave3 batch that goes to the US, and generated tracking numbers for them. The big number hits 20k! 👏
27 Apr 13:40
✈️ The AU part of the Wave2 batch lands in Australia today. Look for a nice surprise on your tracking page next week.
22 Apr 00:47
🛬 The US part of the Wave2 batch has landed in the United States 10 hours ago. We expect first parcels to be delivered coming week.
17 Apr 16:41
🇺🇸 While we pack AU/CA/US batch (Wave2) in Hong Kong, we are already preparing Wave3, which includes all remaining United States orders. BackerKit will lock Kickstarter addresses in ~48 hours from now.
11 Apr 12:06
🤏 The AU/CA/US batch arrives at our Hong Kong logistics hub today. Warehouse workers will spend the next few days packing all orders into individual parcels before we finally ship them by air. The number above has already increased to 12k because the labels are pre-generated. Almost there!
05 Apr 21:45
🚚 The AU/CA/US batch is being transferred from Shenzhen factory to our Hong Kong logistics hub. Due to COVID-related cross-border trucking limitation it takes 4-5 days instead of 1 day, so the shipping is postponed tothe next week.
01 Apr 12:46
📦 A batch of 10.7k Flippers is being prepared: all AU/CA devices, all white US devices, some of the black US devices. Both Kickstarter and pre-orders. Will ship next week. Stay tuned!
22 Mar 15:31
💪 Shenzhen's lockdown is over. Our factories are back in business and are producing Flippers for the next batches.
21 Mar 11:11
❗️Shenzhen's one-week COVID lockdown affects all factories, including ours, which introduces Flipper Zero production delay.
Shipping plan in the last update was edited to reflect this delay.